Servicenow Implementation For A Manufacturer
Confectionery manufacturing company that employees over 10,000+ people and sells products in more than 30 countries.
Applying a deep understanding of ServiceNow and ITIL practices, BEETSOFT’s experts delivered a solution that supported the following 5 processes:
- Incident Management
- Request Fulfilment
- Change Management
- Configuration Management
- Knowledge Management
The Client received a customised ITSM solution supporting the following processes: Incident Management, Request Fulfilment, Change Management, Knowledge Management, and Configuration Management. The project implementation helped the company to unify and standardize IT service management for all departments around 30+ countries over the world.
The combination of the ServiceNow out-of-the-box functionality and BEETSOFT’s respect to the specifics of the end Customer’s workflows resulted in 3 major benefits for the end Customer: a smooth settlement of IT service disruptions; an advanced control over the impact of changes on the IT environment; and automation of ITSM while preserving the end Customer’s workflows.