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12 Months

Team Size



Over 300,000 USD

Technologies And Tools

ServiceNow, ITIL.

Servicenow Implementation For A Manufacturer

Application Development

Project Details


Confectionery manufacturing company that employees over 10,000+ people and sells products in more than 30 countries.


Applying a deep understanding of ServiceNow and ITIL practices, BEETSOFT’s experts delivered a solution that supported the following 5 processes:

  • Incident Management
  • Request Fulfilment
  • Change Management
  • Configuration Management
  • Knowledge Management


The Client received a customised ITSM solution supporting the following processes: Incident Management, Request Fulfilment, Change Management, Knowledge Management, and Configuration Management. The project implementation helped the company to unify and standardize IT service management for all departments around 30+ countries over the world.

The combination of the ServiceNow out-of-the-box functionality and BEETSOFT’s respect to the specifics of the end Customer’s workflows resulted in 3 major benefits for the end Customer: a smooth settlement of IT service disruptions; an advanced control over the impact of changes on the IT environment; and automation of ITSM while preserving the end Customer’s workflows.