BPO

The Best IT Outsourcing Services for your success

BPO

The Business Process Outsourcing (BPO) services of BEETSOFT offer customers a professional and qualified workforce, 24/7 services with competitive price, data security and 99.95 uptime quality is guaranteed from our data center. As the top BPO outsourcing company, we are also facilitated with Customer Relationship Management (CRM) system which easily integrates into our customers’ business system.

BPO Services

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Inbound Call Center

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Outbound Call Center

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Web Enabled Services

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Finance & Accounting

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HR & Admin Services


1. Customer Support:

  • Telephone conversation
  • Web Chatting Interaction
  • Customer support via Email/fax

2. Call Answering:

We ensure timely and appropriate answering to your customer’s calling. Even out of the working hour, our round the clock services will operate anytime as per the clients need. With us, you will not miss out your qualified leads.

3. Toll-free Service:

  • Real-time call recording
  • Successive ringing
  • Auto call attendant
  • Predictive dialing
  • Fax to e-mail conversion (and vice versa)
  • Conference calling
  • Voice mailing

4. Inquiry Handling:

  • Telephone inquiry handling
  • Web live Chatting session
  • Inquiry handling via Email

1. Customer Survey

  • Online web survey
  • Email survey
  • Telephonic survey
  • IVR survey

2. Customer information Verification

  • Email survey
  • Telephonic survey
  • IVR survey

3. Information Verification

  • Employment information verification
  • Insurance information verification

4. Appointment Scheduling

  • Scheduling
  • Rescheduling
  • Cancellation
  • Phone and email reminders to reduce instances of overbooking and/or missed, rescheduled or late visit
  • Settle calendar for schedules
  • Update appointment on your CRM

1. Order Taking:

  • Order taking via telephone: Ensure accurate order information and timely update on your CRM systems.
  • We provide message deliveries in convenient forms such as email, downloadable files, toll-free line etc.
  • We provide a comprehensive range of order processing methods
  • We operate in a wide range of industries such as E-commerce, healthcare, hospitality, transportation etc.

2. Bill Queries

  • Billing queries via phone: In the current competitive business marketplace, increase customers’ satisfaction is a need, especially in billing and payment.
  • We support you even out of your working hour with our round the clock service: Handle questions regarding service fees, payment options or cancelling a contract etc.

3. Chat Support

Our professional experts provide accurate and prompt interaction with your customer via Chatbot which increases your revenue streams. We support:

  • Customer care service
  • Product information queries handling
  • Order taking
  • Other services

4. Email Support

Our professional experts provide an accurate and complete answer to your customer’s email queries in:

  • Customer care service
  • Order fulfilment service
  • Overall resolution to problems shared through emails
  • Resolve exaggerated issues

5. Market Research

Our professional experts provide accurate and up-to-date customer survey services. We support:

  • Web survey analysis
  • Data monitoring, reporting, and processing
  • Online research
  • Market research survey
  • Market survey via telecommunication
  • Other services

1. Accounts Payable:

Our Accounts Payable services include:

  • Multi-Item Invoice entry
  • Accurate and fast entry of purchase invoices on the basis of supporting documentation like purchase orders, contracts, and other related documents
  • PO based (2 Way and 3 Way) invoice processing involving matching of invoices with packing slips/goods receipts and purchase orders
  • Processing of multi-item purchase/material invoices involving detailed line-wise entry of items
  • Processing of utility bills in accounting software based on scanned bills and/or by accessing online utility accounts
  • Creation and maintenance of vendor database
  • Tracking vendors and sub contractor’s records for ensuring compliance to workers insurance and other statutory requirements
  • Ageing of payables and tracking of payables to ensure early payment discounts and/or adherence to existing payment terms
  • Accurate and timely vendor reconciliation
  • Other complicated AP processes

2. Billing Services

We offer partial and complete billing outsourcing. Our Billing services include:

  • Scheduled billings
  • Arranging pre-authorized payments
  • Other billing functions
  • With our advanced billing system, we are able to send full-colour letters or notices, emails, emails with attachments and other modes of delivering a bill.
  • We can also set up online payment portals and other advanced payment technologies. Instead of accepting cheques by snail mail and processing payments with costly credit card fees you can start increasing your bottom line with our billing outsourcing.

3. Account Receivables

Our Accounts Receivable services include:

  • Entry of sales invoices based on the timesheet, sales orders, purchase orders, and contracts
  • Customer payments/receipts processing
  • Reconciling sales booked through POS (Point of Sale) systems/online stores with the accounting system
  • Ageing of receivables and receivables tracking
  • Customer ledger maintenance
  • Customer profitability analysis – check this out and Know which customers are most profitable
  • Sales Order Processing Services
  • Receipting/Cash Application Services

4. General Accounting

Our General accounting services free up management’s time to focus on the aspects of the business that drive sales and service and, ultimately, profitability.

  • Lowers the labour cost of accounting
  • Speeds up the time to produce reports
  • Supplies more reports and data than a manual process
  • Lowers mistakes from human error
  • Decreases risk of fraud by providing more transparency and workflows

1. Payroll Services:

Our Payroll services include:

  • Allocating calculation and payment salary for employee annual months.
  • Drawing the Law on Personal Income Tax balance sheet yearly
  • Preparing labour contracts
  • Managing labour documents

2. HR Services

  • HR Administration: Payroll information, verifying employment eligibility and other services, Policies procedure

3. Data Entry and Coding

  • Update your online shopping mall/portal
  • Update data on your search engine
  • Update your e-learning courses/portal
  • Data Entry of e-books
  • Data Entry of Surveys
  • Data Entry of Questionnaires
  • Data Entry of Company Reports
  • Data Entry from Printed / Handwritten Source
  • Data Entry from Yellow Pages / White Pages
  • Data Entry of Dictionaries, Manuals &Encyclopedia
  • Copying, Pasting, Editing, Sorting, and Indexing
  • Managing your online product demos and trainings
  • Business card online data Entry into the desired formats
  • Business catalogue online product data entry services
  • Online data entry for mailing lists
  • Data Entry From Hardcopy/Printed Material into Text or Required Format
  • Offshore IT development outsourcing service for any level of businesses