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Duration

9 Months

Team Size

15

Budget

Over 120,000 USD

Technologies And Tools

MS Dynamics CRM, MS SharePoint 2013, JavaScript, C#, REST API

Healthcare Crm Implementation For Medical And Research Center

IT Outsourcing Services

Project Details

CUSTOMER – Dubai, UAE

Based in the UAE, the Customer is a healthcare and clinical research centre, bringing technology-driven care delivery, biomedical research and medical education together.

The organization provides its patients with inpatient and ambulatory services, including pediatrics, radiology, psychiatry, pathology, obstetrics and gynaecology.

SOLUTION

First, BEETSOFT’s team of healthcare CRM and SharePoint consultants ensured sleek integration with the Customer’s EHR and PMS, so that new patient, appointment or staff entries would automatically appear in the CRM system.

A patient entry

A staff entry

An appointment entry

At this project phase, our team created two SharePoint-powered survey templates – post-appointment and no-show feedbacks.

RESULTS

BEETSOFT’s team created a customized healthcare CRM system backed with SharePoint patient experience surveys and integrated with the Customer’s EHR and PMS to ensure control over the quality of care delivery. The new system allows scheduling and tracking interaction with patients, sending automated notifications for important events and asking patients for a feedback over customizable surveys.